Q: Do you ship worldwide?
A: Yes, we do. But there are a few remote locations that EMS can not reach.
Q: Is there any Customs Duty I need to pay?
A: No, there is no import customs duty on all of our products. We will declare this as “GIFT”, so there will be no duty to pay.
A: Maybe it’s because of the remote location or your address. So be sure that the address you provide us when placing the order is correct. Contact number makes it easier for prompt delivery.
Q: What forms of payment are available for international orders? All pricing for international orders are in US dollars. The following forms of payment are accepted:
A: We accept PayPal, VISA Credit/Debit Card. And Western Union is also acceptable.
Q: What shipping methods do you provide?
A: We provide Express Mail Service and DHL shipping service. Other shipping method depends on countries.
Q. How long does the delivery take?
A. Usually, It will be 4-5 days of delivery period to US, and 5-7 days to other countries..
Q. Order can’t be received by the estimated delivery date?
A.If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce.Chronpost.) will have tracking information available. Please check this information if available and read through the following options:
Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.
Q. What should I do if Package or products broken when received?
A. In case the package was damaged obviously when arrived. Please deny it and contact us as soon as possible.
Q: How can I do if I fail with PayPal?
A. In case you failed the online payment via paypal, please contact us via email or live help. In case you do not have a PayPal account, simply create a PayPal account with your confirmed email address without any fee. Then you can choose to pay using your credit card, debit card, or bank account, anytime as you want online. The payment via PayPal is FREE.
Q: How can I do payment by Western Union?
A. Bring your cash to any Western Union agency nearby you, money arrived in 1-2days. Suitable for large order payment. Western Union is recognized for sending money quickly, reliably, and conveniently. You do not need to have bank account or credit card, just bring your cash go to one of 245,000 Agent nearest to you, pay some fees, and we will receive your payment within 1-2day mostly.
